FAQs
Q: What is your lead time for custom orders?
A: Our standard lead time is 15-25 working days after all details are confirmed and the deposit is received. We also offer rush service for an additional fee—please contact us for a quote.
Q: What is your Minimum Order Quantity (MOQ)?
A:Our MOQ is flexible and depends on the product complexity. For standard items like paper bags and boxes, the MOQ can be as low as 1,000 pieces. We can discuss this based on your specific project.
Q: What file formats do you require for printing?
A: We prefer print-ready files in PDF or AI (Adobe Illustrator) format, with all fonts outlined and images embedded at a high resolution (300 DPI).
Q: Do you provide design services?
A:Yes, we offer professional graphic design services. Our team can create or modify your artwork to ensure it is optimized for print and meets all technical requirements.
Q: What materials do you offer for boxes and bags?
A: We work with a wide range of materials, including CCNB, SBS, Kraft paper, art paper, and various types of cardstock. We will recommend the best material based on your product’s needs and budget.
Q: Can you match specific colors, like Pantone (PMS) colors?
A: Absolutely. We use professional color management systems and can accurately match Pantone (PMS) colors. Please provide the Pantone number for precise color matching.
Q: Do you offer samples? How long does it take to receive them?
A:Yes, we provide prototypes and pre-production samples. Shipping time for samples is typically 5-7 working days after confirmation. Sample costs are refundable upon placing the bulk order.
Q: What is your payment terms?
A: Our standard payment terms are 50% deposit with the order and 50% balance before shipment. For new customers, payment by T/T or L/C at sight is preferred.
Q: How do you ensure quality control during production?
A:We have a strict QC process with multiple checkpoints, from material inspection to pre-press proofing, in-line production checks, and a final random inspection before shipment.
Q: What is your shipping process?
A: We handle all export formalities and can ship via sea or air freight. We work with reliable freight forwarders and will provide you with all necessary shipping documents (Packing List, Commercial Invoice, Bill of Lading, etc.).
Q: Are your packaging products eco-friendly?
A: Yes, we offer a variety of sustainable options, including FSC-certified papers, recycled materials, and soy-based inks. Let us know your sustainability goals, and we will suggest suitable materials.
Q: Can you produce boxes with special finishes or effects?
A: Certainly. We specialize in various finishing techniques, including spot UV coating, embossing, debossing, foil stamping, and lamination to enhance the visual appeal of your packaging.
Q: How do you handle printing mistakes or defective products?
A: We stand behind our quality. Any defects caused by our production error will be remade at our expense. Our rigorous QC aims to prevent this from happening.
Q: Can you provide a Dieline template for our designers?
A: Of course. We can provide a blank dieline template in your preferred format (AI, PDF, DXF) to help your design team create artwork that fits our production specifications perfectly.
Q: What makes your company different from other printing suppliers?
A: We focus on being a one-stop solution, offering everything from design and material sourcing to high-quality printing, finishing, and smooth export logistics. Our commitment to clear communication, quality control, and customer service ensures a seamless and reliable partnership.
Let me know if you would like to tailor these for a specific product, like rigid boxes or hardcover books!